Customer Service Innovation Manager (m/f/d)
Corbeil-Essonnes, France
Job purpose :
Manage projects to improve and automate customer service processes in order to meet user and customer expectations.
Description of significant activities :
Customer projects
- Interfacing with customers and internal players to identify needs
- Determine solution and tools
- Deploy, document and maintain Customer Service solutions for launched projects
- Train customer service users
- Steering the automation of customer service processes
- Ensure the automation of all transactions and manual processes identified within the Customer Service department.
Key User ERP - Order Management
- Active participation in the X Fab group's process alignment project and deployment of the new SAP ERP.
- Manage the Future State, Testing and User Training phases, and monitor documentation updates.
Profile:
Level of education required without experience: Bac +5
Certifications: PMI, PMP, PRINCE or equivalent certification, Master's degree specialized in AI or robotization
Contact person : Rymaine Guerra
Your benefits of applying without a profile:
- Easy application without any registration
- Only contact details and CV are required and voluntary attachment upload
- Takes only 3 minutes
Your benefits of creating a profile:
- Create your convincing applicant profile
- Track your application status regularly
- Save your application and continue at any time
- Takes only 10 minutes